Month: December 2020

Customer experience during the COVID-19 crisis is about one thing: empathetic engagement. But the timing of your engagement is also incredibly important. To show true empathy, you have to reach out before your customers come to you stressed and worried. You have to make time to understand their mindset and take clear steps to meet their needs before …

3 Key Considerations For Managing Customer Experience During COVID-19 Read More »

Workforce diversity is becoming an increasingly vital component in the business world. There is good reason for this trend. Research shows that more diverse staffs have been linked to rising company productivity levels, which directly correlate with increased profitability. In short, today’s businesses simply cannot afford to ignore diversity when hiring. Bottom lines are impacted …

4 Ways Diversity is Directly Linked to Profitability Read More »

Millions of people across the globe have been left unemployed over the past half-year and are subsequently struggling to cover their bills and keep a roof over their heads. For business owners, the situation is even more precarious. Unfortunately, despite fewer (if any) customers coming through the doors, businesses still have overhead expenses that need …

How Owners and Entrepreneurs Can Deal With Financial Stress Read More »