Month: December 2020

3 Key Considerations For Managing Customer Experience During COVID-19

Customer experience during the COVID-19 crisis is about one thing: empathetic engagement. But the timing of your engagement is also incredibly important. To show true empathy, you have to reach out before your customers come to you stressed and worried. You have to make time to understand their mindset and take clear steps to meet their needs before …

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4 Ways Diversity is Directly Linked to Profitability

Workforce diversity is becoming an increasingly vital component in the business world. There is good reason for this trend. Research shows that more diverse staffs have been linked to rising company productivity levels, which directly correlate with increased profitability. In short, today’s businesses simply cannot afford to ignore diversity when hiring. Bottom lines are impacted …

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How Owners and Entrepreneurs Can Deal With Financial Stress

Millions of people across the globe have been left unemployed over the past half-year and are subsequently struggling to cover their bills and keep a roof over their heads. For business owners, the situation is even more precarious. Unfortunately, despite fewer (if any) customers coming through the doors, businesses still have overhead expenses that need …

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N15bn provision made for Abuja second runway – Senate

The Senate Committee on Aviation said on Sunday that N15bn had been provided in the 2021 budget for the construction of a second runway at the Abuja Airport. The Chairman of the panel, Smart Adeyemi, disclosed this in an interview with journalists on Sunday. Adeyemi said, “We have a provision for a second runway in …

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AuGF sends queries on MDAs’ finances to National Assembly

The office of the Auditor General of the Federation has presented its 2018 report to the National Assembly. The House of Representatives has also commenced consideration of the report, writing ministries, departments and agencies of the Federal Government to respond to the audit queries issued against them. Clerk to the National Assembly, Amos Ojo, in …

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Grass-cutting fraud: EFCC re-arraigns ex-SGF Lawal today

The Economic and Financial Crimes Commission will today (Monday) re-arraign a former Secretary to the Government of the Federation, Babachir Lawal, and six others, for an alleged fraudulent N544m grass-cutting contract, The PUNCH has learnt. This will be the second re-arraignment of the defendants, who were first arraigned before the late Justice Jude Okeke of …

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